ATS Resume For Customer Success
Customer Success resumes win in ATS when they include retention keywords (renewals, churn, expansion), CS tools (Gainsight/Zendesk), and measurable account outcomes (GRR/NRR, adoption, time-to-value).
Role Keyword Bank
Retention: renewals, retention, churn reduction, GRR/NRR, expansion
Customer Programs: onboarding, adoption, QBRs, success plans, enablement
Tools: Gainsight, Salesforce, Zendesk, Intercom (as true)
Metrics: NPS, CSAT, time-to-value, adoption rate
Outcomes: revenue retained, expansion $, churn reduced
ATS Formatting Tips
Put your book of business (ARR/accounts) in role header line (plain text).
Include tool names explicitly.
Use metrics early (NRR/GRR, churn, expansion).
Bullet Examples
Reduced churn X% across X accounts/$X ARR via onboarding + adoption programs.
Drove $X expansion by identifying upsell opportunities and improving usage.
Improved time-to-value by X days through playbooks and enablement.
Tailor In 5 Steps
Identify if role is SMB vs enterprise CS
Mirror tool stack (Gainsight, Salesforce)
Add retention + expansion metrics to bullets
Highlight programs (QBRs, onboarding, playbooks)
Run ATS check to confirm missing keywords
FAQ
Should I include NRR/GRR on my resume?
How do I quantify relationship work?
Which CS tools matter most?
Where do I list playbooks/processes?
One page or two?